COD website backup; School confirms outage was a malware attack

All online student services are back on the College of the Desert website. It comes nearly a month after a widespread computer outage disrupted phone and online services.

On Friday, school officials confirmed that the school had been the victim of a malware attack. As we previously reported, COD was working with the FBI to investigate the circumstances of the outage.

No other details have been released about the federal investigation at this time.

“The College is working with law enforcement and given the sensitive nature of the investigation, will not be issuing any further communications on the matter,” read a press release from COD officials. .

This is the second malware attack on the school in the past two years. In August 2020, the COD website suffered a malware attack, removing access to online services and emails, similar to what happened this month.

This recent malware attack started on July 4th. Over the past few weeks, students and faculty have reported issues accessing their email, phone lines and school servers as the school works on a phased restoration of services.

“College of the Desert appreciates the patience and cooperation of students, faculty, and staff,” Garcia said. “Now that the student-facing systems are up and running, staff can focus on the College’s student success mission.

Over the past two weeks, key student services have been restored in phases based on an internal recovery plan.

● July 5 – Temporary paths to course resources and were built.
● July 14: Wi-Fi, Internet Services, and Colleague UI Portal went back online.
● July 18 – Main website and phone systems restored.
● July 21 – Faculty email has been restored; Student Self-Service, WebAdvisor and Payment Processing were online.

“The College’s Information Technology team has been working to quickly restore all systems that impact students,” said Superintendent/President, Martha Garcia, Ed.D. “The round-the-clock dedication and general team spirit among faculty, students and staff contributed to the rapid return to normal operations without disrupting summer school.”

Stay with News Channel 3 for all updates.

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