Congressman Rips Cerner VA Software Problems and Demands Immediate Action to Fix It

U.S. Rep. Matt Rosendale, R-Mont., urged the Department of Veterans Affairs and Cerner executives to immediately address issues between Cerner’s EHR system and its retail pharmacy software that he accused of “undermining the productivity” of VA personnel and putting veterans at risk.

In his April 8 letter, Mr. Rosendale, a senior member of the House Subcommittee on Technology Modernization, tells VA Assistant Secretary Donald Remy and Cerner Government Services President Travis Dalton that follows:

  • There is a technology gap between Cerner’s PowerChart, a multi-entity EHR authoring platform, and Cerner’s Medication Manager Retail, software designed to help pharmacy clinicians facilitate accurate and beneficial medication treatment decisions, as well as as outpatient medication use and adherence management.
  • The issue embarrasses pharmacists at Mann-Grandstaff VA Medical Center in Spokane, Wash., and Jonathan M. Wainwright VA Medical Center in Walla Walla, Wash., who struggle with “an unnecessarily complicated process , time-consuming and error-prone”. , a double-entry process to prescribe drugs that undermine productivity and put veterans at risk.”
  • Mr. Rosendale urged the VA and Cerner to accelerate the planned two-year timeline to make the EHR fully functional “today” and asked why it was not initially part of Cerner’s contract.

On March 17, the Office of Inspector General released three reports outlining security issues with the VA’s Cerner EHR system. Reports included challenges faced by staff at Mann-Grandstaff VA Medical Center in managing mediation, coordinating care, and processing tickets.

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