Could better technology have averted the supply chain crisis? – RetailWire

June 10, 2022

According to PwC’s 2022 Digital Trends in the Supply Chain Survey, 80% of operations and information technology leaders interviewed claim that technology investments have not fully produced the expected results.

According to the survey of 244 operations and information technology leaders, the main obstacles to fully delivering results are not expected capabilities and the need for more time to implement technology, but other reasons, including internal shortcomings, were cited.

PwC wrote in the study, “Companies may not have committed to a strategy related to their investments. Without a clear business case and dedicated change management – ​​including actions such as leadership communications and proper training – full technology adoption and execution may suffer, and the anticipated value of the investment may not be achieved.

The cloud turned out to be the main planned investment, but technologies such as third-party analytics, scanning and intelligent data capture, RFID and IoT were competitive at lower investment levels.

Blue Yonder’s supply chain and logistics survey found that most supply chain managers (42%) plan to focus on implementing and improving supply chain management systems. warehousing over the next 12 months, followed by transportation management systems (36%) and order management (32%). percent). Logistics technologies supporting supply chain visibility and transparency, 28%, round out the top five; and artificial intelligence, 27%.

According to the Blue Yonder investigation of 150 American executives in charge of logistics and manufacturing operations, the top priorities related to improving the customer experience amid ongoing supply chain disruptions included keeping high-demand items in stock, ensuring consistent on-time delivery, increasing inventory visibility and optimizing options of execution.

Announcing plans Wednesday for rejoin Freight forwarding and customs brokerage start-up Flexport as CEO Dave Clark, soon-to-depart Amazon consumer chief Dave Clark, expressed his enthusiasm for helping Flexport tackle the global cross-border movement of goods, which he described as “the most complicated part of the supply”. chain”, challenged by varied regulatory rules, geographic distances and a siled network of suppliers.

He wrote on LinkedIn“Supply chain has entered the daily national discourse for all the wrong reasons. Simply put, the US supply chain suffers from significant technology and process fragmentation.”

DISCUSSION QUESTIONS: What logistics technologies promise to help global supply chains run more efficiently and what is causing the apparent gaps? Do you agree that the US supply chain “suffers from significant technology and process fragmentation”?


“Technology is wonderful and amazing. Relying solely on technology to solve thorny problems is a losing position.”

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