ICD Indonesia is a highly regarded data center provider that has won the Frost & Sullivan Company of the Year Award for the third year in a row.
SAN ANTONIO, September 21, 2022 /PRNewswire/ — Based on its recent analysis of the data center services industry, Frost and Sullivan recognize ICD Indonesia with the Indonesian Business of the Year 2022 award for continuously meeting the growing needs of the country with continued investment in physical facilities and technological solutions. ICD indonesia investing in critical information technology infrastructure supports the nation’s digital economy and facilitates operational excellence, enabling the business to improve efficiency and increase customer value.
DCI has maintained its dominant position in the local market with a strong and diverse customer base that spans many sectors and encompasses both international and local businesses. In order to maintain a 100% uptime history, achieve high quality operation, high level of customer service and avoid human error, the company deployed artificial intelligence (AI) and predictive maintenance . This further enables the team to manage multiple data center locations through centralized and standardized operations.
“DCI Indonesia is grateful for the trust of customers and Frost & Sullivan for this award. As we enter DCI’s 9th year of operation, we will continue to deliver operational excellence in data center services and continue to innovate in technologies such as artificial intelligence (AI) to detect any potential incident in our equipment and achieve high quality of our operations,” said Toto Sugiri, CEO of DCI Indonesia.
“Through its continuous investments in critical IT infrastructure, DCI Indonesia supports the country’s digital economy and facilitates operational excellence to optimize efficiency, increase customer value and improve interactions with end users. It connects a deep domain knowledge to advanced capabilities to meet the growing demands of hyperscale customer demand, delivering best-in-class scalability and services,” said Nishchal Khorana, Vice President and Global Program Leader, ICT at Frost & Sullivan. “The company’s compelling value proposition underpins its enduring success with a legacy of leadership in data center services.”
ICD Indonesia addresses this major unmet market need with a strong leadership approach that embodies customer-centric strategies and applies industry best practices. As a result, the company’s customer base continues to grow and includes world-class cloud service providers, e-commerce platforms, and telecommunications companies, among others.
The company leads by example with its outstanding reputation for customer service, which attracts new customers from all over Indonesia and maintains an established base of loyal customers. This organizational culture has been key to the growth of the company, which continues to develop and offer innovative and highly profitable products and services to its customers.
“The company aligns well with specific customer needs and develops tailored solutions with roadmaps for seamless execution. It is leveraging emerging technologies such as artificial intelligence capabilities and predictive maintenance in its electrical equipment to drive value,” noted Riana Barnard, Best Practices Research Analyst at Frost & Sullivan. “With its customer-centric business philosophy, DCI Indonesia operates on the central principle that its success depends on customer satisfaction. This philosophy permeates the company’s day-to-day practices.”
This award is in line with DCI Indonesia’s commitment to build and expand the DCI platform which currently operates three world-class data centers with global operational standards. Having a multiple presence will benefit customers who need redundant data center locations. ICD Indonesia aims to support the development of digital transformation for businesses, organizations, governments and other important sectors in Indonesia.
Each year, Frost & Sullivan awards the Company of the Year award to the organization that demonstrates excellence in growth strategy and execution in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in customer value and market penetration.
The Frost & Sullivan Best Practice Awards recognize companies in various regional and global markets for outstanding achievement and superior performance in leadership, technology innovation, customer service and strategic product development. Industry analysts benchmark market players and measure performance through in-depth interviews, analysis, and in-depth secondary research to identify industry best practices.
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About DCI Indonesia
PT DCI Indonesia Tbk (DCII) is the first Tier-IV data center in South East Asia and is able to provide reliable, secure and dependable data center infrastructure services by guaranteeing an SLA of 99.999% or just five minutes of downtime per year. As a carrier-neutral data center, DCI has been supported by more than 40 network service providers. Located in an exclusive industrial zone, the DCI data center is 40 kilometers from Jakarta central business district. With global operating procedures and standards and equipped with the best data center equipment, DCI is able to provide maximum uptime for customers to access their critical assets. both from the financial institutions sector, network service providers, e-commerce, cloud service providers and enterprises. DCI has maintained an impressive 100% uptime record since it first served the market. This exceptional performance stems from the solid experience of the management team, which has more than 25 years of experience in information technology, data center services and infrastructure management. Currently, the needs of the data center market in Indonesia continue to grow rapidly, DCI, as a dynamic company, is responding to this by committing to build a new data center building sustainably in an 8.5 hectare data center area with a total electrical capacity of 300MW.
SOURCE Frost & Sullivan