Optus users still complain about service issues after a massive outage



New updates are added at the bottom of this story …

The original story (published April 23, 2021) follows:

Optus today suffered a widespread outage of mobile and internet services, with users in several cities in Australia having problems for several hours.

Complaints about an outage started pouring in just before 10:30 a.m. AEST. Some of the affected cities include Sydney, Brisbane, Melbourne and Canberra.

And it wasn’t just the internet and mobile services that were affected, as the operator’s website, network status page and even the app were also briefly interrupted.

Fortunately, Optus confirmed the problems within the hour saying they “aimed to restore these services as a priority.” This was followed by another tweet saying all services had been restored.

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However, at present, the outage is still not completely under control. Complaints about internet connectivity issues on 4G and 3G networks continued even after several hours.

@optus my phone is still broken is there still a fault?
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Optus nbn fell for me last night, was working this morning, now down again (inside NW Melb)
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Is @Optus still down. I want a hell of a refund. Don’t pay for this shit.
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Now, as you can see in the acknowledgment tweet given above, Optus said the issues with 3G still haven’t been fully resolved.

But it is clear that many people on the 4G network still have to deal with the outage, even though Optus says it has been resolved.

Thankfully, the phone company has now issued another acknowledgment of the persistent network issues, saying their team has identified the problem and aims to resolve it as quickly as possible.

So, for now, all that’s left is to wait for services to be restored for good this time around, which hopefully shouldn’t take much longer.

Update 1 (July 03)

IST 4:05 p.m .: Optus support has recognized the issue where incoming calls and SMS services are affected for many customers. However, no ETA was provided in the acknowledgment.

Hi Drew, We are aware of an issue affecting SMS and incoming calls for some Optus customers (Ref # 23914689). We are working to restore services as a priority. Our apologies for the lingering issues with this. Rob
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