NORTHERN TOWNSHIP, Ohio, June 30, 2021 / PRNewswire / – Today, Visual Edge, Inc. announced the hiring of Jim huegen as Director of Customer Success with the responsibility of ensuring customers achieve desired results while using Visual Edge IT Managed Services (VEIT). Customer Success is relationship-driven customer management responsible for customer success, retention and growth.
Visual Edge values its customers and understands the competitive urgency to develop the customer experience in order to ensure the success of the customer and Visual Edge IT. In this role, Mr. Huegen, along with his team, will be the trusted advisor to Visual Edge IT customers by understanding their goals, along with their technology roadmap and budget, to help them achieve a positive outcome.
“Jim brings over 30 years of IT operations / managed services experience as both a vendor and a customer,” said Jason bowra, General Manager and Managed IT Services. “This will provide a great benefit to Visual Edge IT as we develop our solutions and deliver excellence to our customers every day. “
Jim huegen joined Visual Edge IT in 2021 with over 30 years of experience in the IT industry. His in-depth and extensive knowledge of technological services as well as his competitive urgency related to customer satisfaction are his key to success.
Prior to joining Visual IT, Jim was Vice President of Operations at another IT service provider. He has been on both sides of the Managed Services field as a client and a supplier, giving him a unique understanding of client needs.
Jim is certified in version 3 of the Information Technology Infrastructure Library (ITIL) foundation and has obtained his Six Sigma green belt. His process-oriented style, along with his attention to detail, will accelerate Visual Edge IT’s ability to become more efficient while serving its customers.
This role is essential to the customer experience and begins with onboarding. The team is responsible for developing a repeatable customer-centric service model while ensuring that customer expectations are met. By driving customer success, VEIT will be able to grow organically with the customer through new products and services, as well as grow through account acquisition by leveraging customer referrals.
Customers benefit greatly from having a dedicated individual who is focused with competitive urgency on delivering the best-in-class customer experience. By creating a repeatable process and tracking key performance indicators, VEIT ensures that the health of the customer relationship is strong.
ABOUT VISUAL EDGE INC.
Visual Edge Inc. specializes in managed IT services and security, cloud computing, and print / copy solutions for businesses across the United States, including remote offices. Backed by over 20 years of technology service and a nationwide network of expert engineers, Visual Edge is uniquely positioned to meet the technology needs of businesses. The company is headquartered in Northern Township, Ohio, UNITED STATES. Learn more at www.visualedgeit.com.
Visual Edge IT is a trademark of Visual Edge, Inc. in United States.
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SOURCE Visual Edge IT