The facilities management industry faces enormous challenges in fulfilling non-technical service roles, but its contribution to maintaining frontline services during the pandemic has raised the profile of the industry, giving FM the possibility of expanding the recruitment pool. This was one of the key ideas of a webinar We hire! Meeting the challenge of recruiting for flexible services hosted by FMJ and Moneypenny on November 25e.
Jess Pritchard, Head of Corporate Sector, Moneypenny said the key to finding and retaining the right staff is to seek out candidates with the right interpersonal skills – who, once in place, are encouraged and rewarded for recognizing what it looks like good service.
Mark Whittaker, the new chairman of IWFM and general manager of Thomson FM noted that the government’s failure to recognize cleaning staff as a key worker has not improved the situation, but said the Institute was working hard to promote FM to a larger cohort.
Coleen Cloherty, Director of Construction Recruitment, was on hand to give delegates an update on current hiring practices and revealed that the FM industry sometimes competes with the hospitality industry to fill managerial positions. restoration.
And FM practitioners Ian Wright, head of software services at University College London, and David Bauld, head of group facilities, Paradigm Housing, shared some valuable tips, such as how to ensure internal staff and contract workers feel like part of one team. .
For an up-to-date overview on the crucial search, recruitment and retention of frontline staff, log onto the webinar here.